Workshop & Conference Refunds
If you have enrolled in a workshop or conference and cannot attend, a 30-day advanced notice is required for cancellation. A refund, less a 10% administration fee, will be issued after a written request is received. All requests must be submitted to info@fufc.org. A refund issued under 30 days’ notice will be considered on a case-by-case basis. No refunds after workshop/conference is complete.
Returns & Refunds Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as trees, newsletters or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- Memberships
- Items ordered on Lands’ End
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Poster with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@fufc.org.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fufc.org and send your item to:
200 2nd Ave. South #130
St. Petersburg, FL 33701-4313
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 200 2nd Ave. South #130 St. Petersburg, FL 33701-4313 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Need help?
Contact us at info@fufc.org for questions related to refunds and returns.